Privacy policy

1. Introduction

This Privacy Policy explains how selfieleslieax.shop collects, uses, stores, shares, and otherwise handles information when customers and visitors access our website, purchase products, communicate with us, or use services available through our Shopify store.

For privacy-related questions, contact:

Email: info@selfieleslieax.shop

Where applicable to our activities, we aim to handle personal information consistently with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

The APPs form a central part of Australia's Privacy Act framework and govern how covered organisations handle personal information.

2. Information We May Collect

Depending on how you interact with selfieleslieax.shop, we may collect information including:

Contact Information

This may include:

• name;
• email address;
• telephone number;
• billing address;
• shipping address; and
• other contact details voluntarily provided to us.

Order and Transaction Information

This may include:

• products ordered;
• order number;
• transaction date;
• order value;
• shipping method;
• fulfilment information;
• return and refund history; and
• limited payment-related transaction information.

Account Information

If customer account functionality is available, we may collect information associated with creating and maintaining an account.

Device and Technical Information

When you access our website, technical information may be collected automatically, such as:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from technical information;
• pages visited;
• referral information;
• session activity;
• cookie identifiers; and
• interactions with our website.

Customer Service Information

When you contact us, we may collect correspondence, order details, photographs, return information, complaint information, and other information necessary to respond to your request.

3. How We Collect Information

Information may be collected:

• directly from you;
• automatically through your browser or device;
• through cookies and similar technologies;
• through Shopify;
• through payment providers;
• through shipping and fulfilment providers;
• through analytics services;
• through advertising or marketing services where used; and
• from other service providers where permitted by law.

4. Why We Use Personal Information

We may use information for legitimate business purposes including:

• processing and fulfilling orders;
• taking and verifying payments;
• delivering purchased products;
• providing order confirmations and tracking information;
• responding to customer enquiries;
• processing returns, refunds, and exchanges;
• detecting fraud and unauthorised transactions;
• protecting the security of our store;
• improving website performance and customer experience;
• understanding store usage;
• managing inventory and operations;
• complying with legal obligations;
• maintaining financial and transaction records;
• enforcing our Terms of Service;
• handling disputes and complaints; and
• sending marketing communications where permitted.

5. Shopify

selfieleslieax.shop operates using Shopify's ecommerce technology.

As a result, information relating to customers, visitors, transactions, orders, website activity, and related services may be processed through Shopify's systems to provide ecommerce functionality.

Shopify is not the seller of the goods offered by selfieleslieax.shop; Shopify provides technology used by merchants to operate stores.

6. Payment Information

Payments may be processed by Shopify-supported payment providers or other payment service providers made available during checkout.

Payment providers may collect and process information necessary to authorise and complete transactions.

Customers should not send full credit card numbers or sensitive payment credentials to info@selfieleslieax.shop through ordinary email.

7. Cookies and Similar Technologies

We and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help:

• keep website functions working;
• remember customer preferences;
• maintain shopping cart functionality;
• support checkout;
• understand website performance;
• identify technical problems;
• prevent fraud;
• analyse traffic; and
• support marketing or advertising where permitted.

Customers may be able to control cookies through browser or device settings. Disabling certain cookies may affect website functionality.

8. Marketing Communications

Where permitted, we may send promotional emails or other electronic marketing communications to customers who have provided appropriate consent or where another lawful basis applies.

Marketing messages will provide an appropriate means to unsubscribe where required.

Australian commercial electronic messaging requirements include restrictions on unsolicited commercial messages and requirements concerning sender identification.

Customers can also request removal from marketing communications by contacting:

info@selfieleslieax.shop

Operational communications concerning an existing order may still be sent where necessary.

9. How We May Share Information

We may share personal information with service providers where reasonably necessary to operate our business, including:

• Shopify;
• payment processors;
• shipping and delivery providers;
• fulfilment partners;
• customer service providers;
• fraud prevention providers;
• technology and hosting providers;
• analytics providers;
• professional advisers; and
• government, regulatory, law enforcement, or legal authorities where required or permitted.

We do not disclose personal information merely because another party requests it. Disclosure will be limited to legitimate business, contractual, legal, safety, or regulatory purposes.

10. International Processing

Some technology, ecommerce, payment, analytics, fulfilment, cloud, support, or other service providers may process information outside Australia.

Where Australian privacy requirements concerning overseas disclosure apply, we aim to handle such disclosures consistently with applicable obligations.

The Australian Privacy Principles include requirements dealing with cross-border disclosure by covered entities.

11. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:

• completing transactions;
• maintaining order records;
• providing customer service;
• processing refunds or disputes;
• preventing fraud;
• meeting tax, accounting, or legal obligations; and
• protecting legitimate business interests.

Retention periods may vary depending on the type of information and relevant legal requirements.

12. Information Security

We take reasonable administrative, technical, and organisational measures designed to protect information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage method can guarantee absolute security.

Customers are responsible for protecting passwords and account credentials used with our website.

13. Access and Correction

Subject to applicable law, individuals may request access to personal information we hold about them or request correction of information that is inaccurate, incomplete, or out of date.

Requests may be sent to:

info@selfieleslieax.shop

We may need to verify identity before responding.

The Privacy Act gives individuals covered by the legislation rights concerning how their personal information is handled.

14. Privacy Complaints

If you believe your personal information has been handled incorrectly, please contact:

info@selfieleslieax.shop

Please provide enough information for us to understand and investigate the concern.

We will review privacy complaints in good faith and respond as reasonably appropriate.

15. Children

selfieleslieax.shop is intended for general retail customers and is not designed specifically to collect personal information from children.

Individuals who are not legally capable of entering into a purchase transaction should use the website only with appropriate parent or guardian involvement.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

Those third parties operate independently and may maintain their own privacy policies.

selfieleslieax.shop is not responsible for the independent privacy practices of third-party websites.

17. Business Changes

If our business structure, assets, ecommerce operations, or service providers change, information may be transferred or processed as part of a lawful business reorganisation, merger, acquisition, sale, or similar transaction.

Any such handling will remain subject to applicable privacy obligations.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our business practices;
• website functions;
• technology;
• service providers;
• legal requirements; or
• operational procedures.

The revised policy will be published on selfieleslieax.shop with an updated revision date.

19. Contact Us

For privacy questions, requests, or complaints:

selfieleslieax.shop
Email: info@selfieleslieax.shop