Shipping policy

1. Shipping Overview

Thank you for shopping with selfieleslieax.shop.

This Shipping Policy explains our shipping charges, estimated delivery timeframe, order processing, tracking, delivery issues, address errors, lost or delayed packages, and related procedures.

We aim to make shipping information clear before customers complete their purchases, consistent with Shopify's guidance that merchants disclose order fulfilment and delivery expectations.

2. Free Standard Shipping

All orders placed through selfieleslieax.shop qualify for free standard shipping.

There is no minimum purchase requirement for standard shipping unless a different arrangement is clearly disclosed before checkout.

Customers will not be charged a separate standard shipping fee for eligible orders placed through our website.

3. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

This is an estimated delivery timeframe rather than an absolute guarantee.

Delivery may occasionally take longer because of matters such as:

• unusually high order volumes;
• carrier delays;
• severe weather;
• public holidays;
• remote delivery destinations;
• customs or border procedures where relevant;
• transport disruptions;
• incorrect delivery details;
• local delivery restrictions; or
• other circumstances outside our reasonable control.

We will not deliberately misrepresent a known delivery delay.

4. Order Processing

Orders are reviewed and prepared for fulfilment before dispatch.

Customers will generally receive an order confirmation electronically after successfully placing an order.

Where available, shipment or tracking information may be provided after the order is dispatched.

5. Order Verification

To help protect customers and our store from fraud, certain orders may require additional verification before dispatch.

Where verification is reasonably required, we may contact the customer using the contact information supplied at checkout.

Failure to respond to a necessary verification request may delay processing or result in cancellation where appropriate.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping details.

Please check the delivery address carefully before submitting an order.

If an address error is discovered after ordering, contact:

info@selfieleslieax.shop

as soon as possible.

We will try to assist before dispatch, but address changes cannot be guaranteed once an order has entered fulfilment or has been transferred to a carrier.

7. Tracking

Where tracking is available, customers may receive tracking details after dispatch.

Tracking information may take some time to update after a shipment is transferred to a carrier.

A temporary lack of tracking movement does not necessarily mean that the parcel has been lost.

8. Multiple Shipments

An order containing multiple items may occasionally be delivered in more than one shipment.

Where this occurs, packages may arrive on different dates.

Customers will not be charged additional standard shipping solely because an order is divided into multiple shipments.

9. Delivery Delays

Although our estimated delivery timeframe is 15–20 days, occasional delays can occur.

If an order appears significantly delayed, contact:

info@selfieleslieax.shop

Please include your order number so that we can review available fulfilment and tracking information.

Where the circumstances create rights under applicable Australian consumer law, those rights remain unaffected.

10. Lost Packages

If a shipment appears lost, customers should contact us so that we can investigate available tracking and carrier information.

We may need to communicate with the shipping carrier or fulfilment provider before confirming the appropriate outcome.

Where goods paid for are not supplied and applicable law requires a remedy, this Shipping Policy will not remove that right.

11. Packages Marked Delivered

If tracking shows that an order has been delivered but you cannot locate it:

1. Check the delivery location and surrounding safe places.
2. Check whether another household member or authorised person accepted the package.
3. Review any carrier delivery notification.
4. Contact us at info@selfieleslieax.shop if the package still cannot be found.

We will review the available information and assist as reasonably appropriate.

12. Damaged Packages

If a package or product arrives visibly damaged, please take photographs where practical and contact:

info@selfieleslieax.shop

Include:

• your order number;
• details of the damage; and
• relevant photographs where available.

We will assess the matter under our Return and Refund Policy and applicable Australian consumer protection law.

13. Incorrect Items

If you receive a product that is materially different from the product ordered, contact:

info@selfieleslieax.shop

Please provide your order number and photographs where reasonably practical.

We will review the issue and arrange an appropriate solution.

14. Delivery Attempts and Unclaimed Parcels

Carriers may make one or more delivery attempts or direct a package to a collection location.

Customers are responsible for monitoring available tracking and collecting parcels within carrier time limits where applicable.

If an order is returned because it was unclaimed, refused without valid reason, or addressed incorrectly due to information provided by the customer, we will review the circumstances before determining whether redelivery, return, or refund options are available.

Nothing in this section limits rights relating to goods that are faulty or otherwise protected under Australian Consumer Law.

15. Returns Following Delivery

Shipping procedures for returned products are explained in our Return and Refund Policy.

For voluntary change-of-mind returns, customers generally pay return shipping.

For confirmed faulty products, reasonable return postage may be reimbursable where Australian Consumer Law requires it.

16. Shipping and Consumer Rights

Our shipping estimates and procedures do not exclude or restrict statutory consumer rights.

If selfieleslieax.shop fails to supply purchased goods within circumstances giving rise to a legal remedy, customers retain any rights available under applicable law.

17. Shipping Policy Changes

We may update this Shipping Policy when delivery arrangements, carriers, operational procedures, or legal requirements change.

Any revised Shipping Policy will be published on selfieleslieax.shop.

Changes will not be applied in a manner that unlawfully removes rights already associated with an existing purchase.

18. Shipping Contact

For shipping, tracking, delivery, damaged-package, or missing-order enquiries:

selfieleslieax.shop
Email: info@selfieleslieax.shop

Standard Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 days