Refund policy

Overview

Thank you for shopping at selfieleslieax.shop.

This Return and Refund Policy explains our procedures for change-of-mind returns, damaged or defective products, incorrect orders, refunds, exchanges, return shipping, and other return-related matters.

Our voluntary return policy operates in addition to, and does not replace or restrict, any rights available under the Australian Consumer Law.

Australian consumer guarantees cannot be excluded by a retailer's return policy. Depending on the nature of a problem, consumers may be entitled to remedies including repair, replacement, or refund.

1. Change-of-Mind Returns

Unless an exception described below applies, selfieleslieax.shop accepts eligible change-of-mind return requests submitted within 30 days after delivery.

To qualify for a voluntary change-of-mind return, the item must generally:

• be unused, unworn, unwashed, and undamaged;
• remain in substantially the same condition in which it was received;
• include original tags where applicable;
• include original accessories and components where applicable;
• be returned in original or suitable protective packaging; and
• include reasonable proof of purchase.

The 30-day change-of-mind period applies only to voluntary returns. It does not impose a time limit on statutory rights relating to faulty or non-compliant products.

The ACCC specifically distinguishes voluntary change-of-mind policies from consumer guarantee claims and notes that store-imposed return periods cannot be used to limit statutory remedies for defective goods.

2. How to Request a Return

Before returning any product, customers must contact:

info@selfieleslieax.shop

The return request should include:

• the order number;
• the email address associated with the order;
• the product being returned;
• the reason for the return; and
• photographs or other evidence where the product is damaged, defective, incorrect, or materially different from what was ordered.

Once the request is reviewed, selfieleslieax.shop will provide the applicable return instructions.

Do not send a return to an address unless return instructions have first been provided by selfieleslieax.shop.

Unauthorised returns sent without following the provided instructions may experience processing delays.

3. Proof of Purchase

We may ask for reasonable proof that the item was purchased from selfieleslieax.shop before processing a repair, replacement, return, or refund request.

Proof may include an order confirmation, order number, payment record, or other reasonable evidence of purchase.

Australian businesses may request reasonable proof of purchase when a consumer seeks a repair, replacement, or refund.

4. Damaged, Defective, Faulty, or Incorrect Products

Customers should contact us as soon as reasonably practical after discovering that an item:

• arrived damaged;
• appears defective;
• is faulty;
• is unsafe;
• does not function as reasonably expected;
• is materially different from its description;
• is materially different from the product ordered; or
• is otherwise affected by an issue that may constitute a failure to meet an applicable consumer guarantee.

Contact info@selfieleslieax.shop and provide the order details and, where practical, photographs or other information showing the issue.

We will review the claim and provide an appropriate remedy in accordance with applicable law.

5. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded.

Where a product has a major problem, Australian consumers may have the right to reject the product and choose between a replacement and refund, subject to the Australian Consumer Law.

Where a problem is minor, the business will generally have the opportunity to provide an appropriate remedy, such as repair, within a reasonable period where required.

Consumer guarantees are automatic and operate independently of any voluntary store warranty or change-of-mind return policy.

6. Return Shipping Costs

Change-of-Mind Returns

For voluntary change-of-mind returns, the customer is generally responsible for return postage and any associated shipping costs.

Original shipping charges are not relevant to standard orders because selfieleslieax.shop provides free standard shipping.

We recommend using a trackable return service where practical.

Faulty or Non-Compliant Products

Where a product is confirmed to have a problem covered by applicable consumer guarantees, selfieleslieax.shop will handle reasonable return costs consistently with Australian Consumer Law.

If a consumer reasonably pays return postage for a product that is later confirmed to have a problem, the business must reimburse reasonable return costs in circumstances described by the ACCC.

7. Non-Returnable Change-of-Mind Items

For hygiene, safety, customisation, or other legitimate reasons, certain products may not qualify for a voluntary change-of-mind return, including:

• gift cards;
• personalised or customised products;
• products clearly marked as final sale;
• products that have been used, washed, altered, or damaged after delivery;
• sealed hygiene-sensitive goods where the seal has been removed;
• underwear or intimate products that have been worn;
• pierced jewellery that has been used; and
• products that cannot reasonably be resold for hygiene or health reasons after being opened.

These exclusions apply only to voluntary change-of-mind returns.

They do not remove rights that apply when an item is faulty, unsafe, incorrectly described, or otherwise fails to comply with a statutory consumer guarantee. Blanket exclusions such as “no refunds on sale items” cannot override Australian Consumer Law rights for faulty goods.

8. Sale and Promotional Items

Sale or promotional products may be subject to different change-of-mind conditions, including being marked final sale.

However, discounted, clearance, promotional, and final-sale products remain subject to applicable statutory consumer guarantees.

A reduced price does not, by itself, remove legal rights relating to faults unless the relevant defect was specifically disclosed and accepted as part of the transaction where permitted by law.

9. Exchanges

Where available, an exchange may be offered for an eligible return.

Because stock levels can change, we cannot guarantee that the requested replacement size, colour, variation, or product will remain available.

If an exchange is unavailable, another appropriate resolution may be offered.

For statutory consumer guarantee claims, the available remedy will depend on the circumstances and applicable law.

10. Refund Processing

After an eligible return is received and reviewed, we will notify the customer regarding the outcome.

Approved refunds will generally be issued to the original payment method.

Once processed by selfieleslieax.shop, the time required for the refund to appear may depend on the customer's bank, card issuer, financial institution, or payment provider.

We are not able to control external financial institution processing times.

11. Refund Amount

For approved change-of-mind returns, the refund ordinarily covers the purchase price of the eligible returned product.

For products subject to Australian Consumer Law remedies, the refund or other remedy will be provided in accordance with applicable law.

We will not impose a restocking or processing fee where doing so would unlawfully reduce a customer's statutory remedy for a faulty product. The ACCC has identified blanket restocking fees and non-refundable delivery fees for faulty goods as potentially misleading restrictions on statutory rights.

12. Order Cancellations

If you wish to cancel an order, contact info@selfieleslieax.shop as soon as possible.

We will attempt to accommodate cancellation requests before the order enters processing or dispatch.

However, cancellation cannot be guaranteed after an order has begun processing or has been shipped.

If an order has already been dispatched, the customer may need to follow the applicable return procedure after delivery.

13. Refused or Unclaimed Deliveries

Where a customer refuses delivery or fails to collect an order for reasons unrelated to a fault or fulfilment error, the order may need to be returned to us before a voluntary refund can be assessed.

Any deduction or return-related cost will only be applied where lawful and appropriate.

14. Suspected Return Abuse

We reserve the right to investigate suspected fraudulent, abusive, manipulated, or dishonest return activity.

This may include repeated false claims, returning a different product, returning deliberately damaged items, or misuse of return procedures.

Nothing in this section limits legitimate consumer rights.

15. Contact

For all return, exchange, refund, damaged-product, or consumer guarantee enquiries, contact:

selfieleslieax.shop
Email: info@selfieleslieax.shop